Terms of Service

You must be at least 18 years of age and capable of forming a legally binding contract under the laws of Canada and your province or territory of residence to use the platform. By using SUOOG you represent and warrant that you meet these requirements.

You must register an account to post listings, complete a paid tier purchase, or contact a seller. You agree to:

• Provide accurate, current, and complete information at sign-up.
• Maintain the security of your password and any verification codes — SUOOG staff will never ask for them.
• Verify your email address and phone number when prompted.
• Promptly update your account information when it changes.
• Accept responsibility for all activity that occurs under your account.

For your security:

• Every successful password change triggers an automated security email to your address confirming the change. If you receive one without having changed your password, contact us immediately at contact@suoog.ca and reset your password again.
• Seller-contact reveals (the Email Seller, Text Seller and Reveal Phone Number buttons on a listing) are rate-limited to 30 reveals per hour per logged-in account, to deter bulk seller-contact harvesting. All three buttons draw from the same limit. Casual browsing is not affected; only successful contact reveals against live listings count toward the limit. Text Seller and Reveal Phone Number appear unless the seller has switched off Let buyers text or call me in Account Settings, and Email Seller appears only where the seller has switched on Let buyers email me, which is off by default.

Text messages. SUOOG sends text messages only to deliver one-time verification codes for your account, and only when you ask for one, such as when you tick the optional text-message box at sign-up, or later verify or change your phone number. We do not send marketing text messages. Message frequency varies with your requests. Message and data rates may apply. Reply STOP to opt out, or HELP for help; you may also contact us at contact@suoog.ca. Mobile carriers are not liable for delayed or undelivered messages.

Our role — an informational listings directory. SUOOG operates strictly as an informational listings directory: a neutral online venue where independent users in Canada publish advertisements for items they wish to sell. We are not the buyer, the seller, the agent, the broker, the shipper, the courier, or the escrow holder for any listing, and we never inspect, test, appraise, handle, hold, warehouse, store, ship, deliver, or take possession or custody of any item. We do not process, hold, escrow, or transfer any payment between a buyer and a seller — the price of an item is arranged and paid directly between the two users, on their own terms and at their own risk. The only payments SUOOG collects are the optional platform fees described in §6 (paid listing tiers, listing add-ons, and identity verification), which are entirely separate from, and unrelated to, the price of any advertised item. Because we are only a venue and are never a party to a transaction between users, we assume no liability for any item, listing, communication, payment, or transaction between buyers and sellers; see §13 and our Disclaimer.

The word "marketplace". Where we describe SUOOG as a "marketplace", we use the word in its everyday sense only: a place where buyers and sellers find each other. It does not change our role as described above. SUOOG is not a marketplace facilitator, a merchant of record, a payment intermediary, or a party to any sale between users.

The platform is provided to buy and sell items in Canada, by individuals and by businesses. You may not use the platform to run a bulk reseller or automated arbitrage operation, or any service that systematically extracts data, photos, or contact information from other users.

By posting a listing you represent and warrant that:

• You own the item or are otherwise authorized to sell it.
• The title, description, price, photos, and category are accurate and not misleading.
• The item complies with all applicable Canadian federal, provincial, and municipal laws.
• The item is physically located in Canada, and the location you enter is the Canadian city or town where the item is. SUOOG is a Canadian marketplace; listings showing a location outside Canada are declined automatically.
• You will respond to buyer inquiries in good faith and in a timely manner.

Each listing is limited to one item (or one matched set). Duplicate or "spam" listings will be removed.

The following are strictly prohibited and will result in immediate listing removal, account suspension, and possible referral to law enforcement:

• Illegal goods or services of any kind.
• Firearms, ammunition, explosives, and weapons regulated by the Criminal Code of Canada or the Firearms Act.
• Controlled substances, cannabis (except via licensed retailers), tobacco, vape products, prescription drugs.
• Alcohol (provincially regulated).
• Counterfeit goods or items that infringe intellectual-property rights.
• Stolen property.
• Live animals (except service-animal accessories) and animal parts protected by CITES or Canadian wildlife law.
• Human remains, organs, or bodily fluids.
• Hate speech, harassment, sexually explicit material, or content that exploits minors.
• Refusing to deal with, or excluding, any person on the basis of a protected characteristic — including race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity or expression, age, marital or family status, or disability. This applies to listing text and to any communication through SUOOG. Practical limits such as pickup location, payment method, or “local buyers only” are permitted.
• Recalled or unsafe products listed by Health Canada.
• Cryptocurrency, securities, or other regulated financial instruments.
• Multi-level-marketing schemes, pyramid schemes, or referral-link spam.
• Automated scraping, crawling, or extraction of data or contact information from the platform.
• Attempts to bypass moderation, payment, or verification systems.

The prices in this section are the website prices, in Canadian dollars and exclusive of tax. Prices inside the SUOOG apps are set at each app store's own price points, and each store handles tax its own way, so they may differ slightly — the price shown to you at the moment of purchase is always the price you pay. See How you are charged at the end of this section.

The prices in this section are shown in Canadian dollars at the App Store's own price points and already include applicable tax — the price shown to you at the moment of purchase is always the price you pay. See How you are charged at the end of this section.

The prices in this section are shown in Canadian dollars at the Microsoft Store's own price points and are exclusive of tax; the Microsoft Store adds GST/HST at checkout — the price shown to you at the moment of purchase is always the price you pay. See How you are charged at the end of this section.

The prices in this section are shown in Canadian dollars at Google Play's own price points — the price shown to you at the moment of purchase is always the price you pay. See How you are charged at the end of this section.

SUOOG offers two listing tiers:

• Standard (Free): visible for 30 days. There is no limit on the number of Standard listings a user may hold at the same time.
• Extended / Promoted — CAD $19.99: visible for 60 days, white card with the Promoted badge, ranked above free listings in search results.

Optional paid add-ons can be applied to any listing at the time of publication or during an edit:

• Urgent Badge — CAD $0.99: displays a black Urgent badge on the listing card to attract attention.
• Shop Icon — CAD $2.99: shows a shop icon next to the listing price.
• Website Link — CAD $4.99: adds a "Visit Website" button on the listing detail page that links to the seller’s own site.
• 7-Day Auto-Bump — CAD $9.99: moves the listing to the top of the feed and displays a black Bumped badge for 7 days. The add-on cannot be re-purchased until the 7-day window ends.

Optional one-time identity verification — CAD $4.99 earns a blue verified checkmark visible on every listing you own. Verification is processed by Stripe Identity (government-ID + selfie match) on every platform, including inside our apps; our own servers store only the verification result and a count of attempts, and your ID document and selfie are kept by Stripe, as described in our Privacy Policy. If Stripe Identity cannot complete the check after three (3) attempts, the verification fee is refunded — how that refund is issued depends on where you paid, and is set out in Refund policy below.

Upgrades do not stack visibility time. When you upgrade a listing from Standard to Extended, the new tier’s visibility window begins on the date payment clears — any days remaining on the previous tier are discarded. The pre-checkout warning popup explains this before you pay.

Paid tiers and add-ons are charged at the time of publication. Prices are in Canadian dollars and may change with prospective effect. How you are charged, and who charges you, depends on where you buy:

• On this website, in any browser — payment is processed by Stripe and CININTIRIKS INC. is the merchant of record. The prices listed above are exclusive of tax; applicable sales tax (GST/HST) is calculated from the billing address you enter and added at checkout.
• In the SUOOG apps (Apple App Store, Google Play, Microsoft Store) — payment is processed by that store through its own in-app purchase system, and the store is the merchant of record. Each store sets its own price points, so an app price may differ slightly from the website price listed above. Each store also handles tax its own way: Apple prices already include all applicable taxes, while the Microsoft Store adds GST/HST at checkout on top of the listed price. Either way the store collects and remits that tax itself as merchant of record, and the total shown on the store’s payment screen before you confirm is always the amount you pay.
• In this app — payment is processed by the App Store through its own in-app purchase system, and the App Store is the merchant of record. The prices listed above are the App Store’s own price points. App Store prices already include all applicable taxes, which the App Store collects and remits itself as merchant of record, and the total shown on the payment screen before you confirm is always the amount you pay.
• In this app — payment is processed by the Microsoft Store through its own in-app purchase system, and the Microsoft Store is the merchant of record. The prices listed above are the Microsoft Store’s own price points. The Microsoft Store adds GST/HST at checkout on top of the listed price, collects and remits that tax itself as merchant of record, and the total shown on the payment screen before you confirm is always the amount you pay.
• In this app — payment is processed by Google Play through its own billing system, and Google Play is the merchant of record. The prices listed above are Google Play’s own price points. Google Play collects and remits any applicable tax itself as merchant of record, and the total shown on the payment screen before you confirm is always the amount you pay.

Paid tier and add-on fees are generally non-refundable because the benefit (extended visibility, bump, badge, website link, etc.) is delivered immediately upon publication. We will, at our sole discretion, issue a refund in the following situations:

• The platform fails to publish your listing for technical reasons attributable to SUOOG and we cannot resolve the issue within 7 days.
• Your listing was rejected by moderation for reasons we determine, on review, to be incorrect.
• You were charged in error (e.g., duplicate transaction).
• A refund is required by Canadian consumer-protection law.
• Three (3) consecutive Stripe Identity verification attempts fail — the identity-verification fee is then refunded, as described immediately below.

Where to request a refund. Refund requests must be submitted within 30 days of the charge, to whoever took the payment:

• Bought on this website — email contact@suoog.ca with your invoice ID.
• Bought inside one of our apps — the app store took the payment, so the refund must be requested from that store: Apple at reportaproblem.apple.com, Google Play through your Google Play order history, or the Microsoft Store through your Microsoft account order history. We are not able to refund a store purchase ourselves and the decision rests with the store. Contact us anyway at contact@suoog.ca if you need help following a request up.
• Bought inside this app — the App Store took the payment, so the refund must be requested from Apple at reportaproblem.apple.com. We are not able to refund a store purchase ourselves and the decision rests with the App Store. Contact us anyway at contact@suoog.ca if you need help following a request up.
• Bought inside this app — the Microsoft Store took the payment, so the refund must be requested from Microsoft through your Microsoft account order history. We are not able to refund a store purchase ourselves and the decision rests with the Microsoft Store. Contact us anyway at contact@suoog.ca if you need help following a request up.
• Bought inside this app — Google Play took the payment, so the refund must be requested from Google through your Google Play order history. We are not able to refund a store purchase ourselves and the decision rests with Google Play. Contact us anyway at contact@suoog.ca if you need help following a request up.

Identity verification after three failed attempts. If Stripe Identity cannot complete your check after three (3) attempts we stop the process. If you paid on this website, the fee is refunded to your card automatically and no action is needed from you. If you paid in an app, we cannot issue that refund ourselves — the store holds the payment — so we email you a link to request it from the store instead. Your listings are unaffected either way, and verification is optional.

What happens to your listing when a refund is issued. Because a refund changes what you have paid for, the affected listing is reconciled automatically according to the following rules:

• Refund of a brand-new paid listing — a listing that only ever existed because you paid for the Extended tier on day one. The listing and all its photos are permanently deleted.
• Refund of an upgrade — you originally posted for free, then upgraded to a paid tier, and then refunded the upgrade. The listing reverts to a free Standard listing and is restored to exactly the visibility days it had remaining before the upgrade was bought; we snapshot that value at upgrade time so the refund returns the listing to its original pre-upgrade state. (Legacy listings upgraded before this snapshot existed fall back to a fresh 30-day window.) Any paid add-ons billed in the same refunded transaction are also removed.
• Refund of an add-on only (Urgent Badge, Shop Icon, Website Link, 7-Day Auto-Bump) — the add-on is removed from the listing and the listing itself remains live with its existing visibility window.
• Refund of identity verification — removes the blue verified checkmark from every listing you own. You may pay the verification fee again at any time to complete a further Stripe Identity check.

• From day 1 to the end of the tier’s visibility window (30 / 60 days), the listing is publicly visible.
• The listing is then hidden from buyers for a 14-day grace period during which you may restore it from your dashboard, either free of charge as a Standard listing or on the paid Extended tier. A restored listing is screened again and begins a new visibility window; paid add-ons from the earlier period do not carry over.
• At the end of the grace period, the listing’s record (including photos in S3) is permanently deleted by our automated lifecycle job. Deleted listings cannot be recovered.

Additional lifecycle behaviour:

• 7-Day Auto-Bump. While the 7-day window is active, the listing is automatically re-surfaced to the top of the feed once every 24 hours. Once the 7-day window ends, the listing remains active as a normal Standard listing until its tier visibility window ends.
• Editing a published listing — including adding a paid add-on to an already-approved listing — sends the listing back through moderation as Pending. The listing is hidden from the public feed until it is automatically re-screened and approved. Edits do not reset the tier’s visibility clock; a listing with 28 days remaining still has 28 days remaining after a content edit.

Zero tolerance. SUOOG has zero tolerance for objectionable content and abusive users. You may not post content that is hateful, harassing, threatening, sexually explicit, or that exploits minors, and you may not use SUOOG to harass, defraud, or endanger another person. This applies everywhere SUOOG is available — on the website and in the SUOOG apps.

Every listing is automatically screened by our moderation system before going live — its text (title, description, and location) and its photos, including any text shown inside a photo. The system rejects listings that contain contact details (a phone number, email, or website), prohibited items, offensive language, abusive language or threats directed at another person, content that excludes or targets people based on a protected characteristic, or inappropriate images; listings located outside Canada; listings with too little information to be useful to a buyer; and listings matching known scam patterns. In photos, the system looks for the seller’s own contact details, not for details the maker printed on a product or its packaging. We may also reject or remove a listing at any time if it violates these Terms, applicable law, or community standards. We notify you by email when a listing is approved or rejected, and provide a reason for any rejection. You may request a human review of an automated rejection by emailing contact@suoog.ca.

Strict re-screening on every edit. Every edit you make to a listing — including edits that only add a paid add-on — triggers a fresh automated screening. The listing is removed from the public feed and marked Pending until it is automatically re-screened and approved. This is intentional: it protects buyers from bait-and-switch edits after an initial approval.

A listing whose payment is still pending is not screened or approved until the payment clears (or is cancelled by you). If you cancel a checkout in progress, your listing remains on file in Pending state and you can re-attempt the payment without losing your draft.

Reporting, blocking, and our response time. Automated screening is not the only safeguard. Every user also has these controls, on the website and in the SUOOG apps:

• Report — any listing can be reported directly from its page using the Report button.
• Block — any signed-in user can block another user from a listing page using the Block button. Blocking hides that user’s listings from you and prevents contact between you in both directions. You can undo it at any time under Blocked Sellers in Account Settings.
• Our response — we review reported and blocked content and act within 24 hours, removing content that violates these Terms and suspending or permanently terminating the accounts responsible.

You retain ownership of the text and photos you post. By submitting content to the platform you grant SUOOG a worldwide, non-exclusive, royalty-free, sub-licensable license to host, store, reproduce, adapt, publish, translate, and distribute that content solely for the purpose of operating, promoting, and improving the platform. This license terminates when your content is deleted, except that we may keep aggregate usage statistics (such as Google Analytics reports) and the billing records that tax law requires us to retain, both as described in our Privacy Policy.

The platform, including its source code, design, logos, trademarks (SUOOG™), text, graphics, and the underlying technology, is owned by SUOOG and protected by Canadian and international intellectual property laws. You may not copy, modify, distribute, sell, or reverse-engineer any part of the platform without our prior written consent.

Third-party trademarks. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Microsoft and the Microsoft Store logo are trademarks of the Microsoft group of companies.

Third-party intellectual property — notice and takedown. SUOOG respects the intellectual-property rights of others; §5 prohibits counterfeit goods and infringing listings, and every listing passes automated moderation before publication. If you are a rights holder (or their authorized agent) and believe a listing infringes your copyright, trademark, or other intellectual-property rights, email contact@suoog.ca with: (a) the URL of the listing, (b) identification of the protected work or mark, (c) evidence of your rights (such as a registration number) and your contact details, and (d) a good-faith statement that the use is not authorized by you or the law. We review takedown notices within two (2) business days, remove listings we determine to be infringing, and suspend or permanently terminate the accounts of repeat infringers. Where a claim is contested, the reporting seller may be given an opportunity to respond before final action.

The platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. SUOOG disclaims all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. See our full Disclaimer.

To the maximum extent permitted by law, SUOOG, its officers, directors, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, data, goodwill, or reputation — arising out of or related to your use of the platform, any user-to-user transaction, or any third-party service we integrate with. Our aggregate liability under any theory of law shall not exceed the greater of (i) CAD $50 or (ii) the fees you paid to SUOOG in the three (3) months preceding the event.

You agree to defend, indemnify, and hold harmless SUOOG and its affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of your use of the platform, your listings, your transactions with other users, your violation of these Terms, or your violation of any applicable law or third-party right.

We may suspend or permanently terminate your account at any time, with or without notice, if we believe in good faith that you have violated these Terms, posed a risk to other users, or used the platform unlawfully. You may delete your account yourself at any time from Dashboard → Account Settings → Delete Account — this permanently and irreversibly erases your profile, all of your listings, and every photo you have uploaded — or by contacting contact@suoog.ca. Financial records (such as Stripe invoices) are retained where tax or accounting law requires. Sections 10-14, 17, and any obligation accrued before termination survive any termination.

Revocation of verified status. Separately from full account termination, we may revoke your blue verified checkmark at our discretion if we believe in good faith that you have violated these Terms or attempted to abuse the verification process (including misuse of a verified identity to defraud buyers). Revocation removes the badge from every listing you own but does not by itself delete those listings; the listings remain visible without the verified mark. A revoked user may re-verify by paying the identity-verification fee again and completing Stripe Identity. Revocation does not trigger a refund of the original verification fee.

Before initiating any formal legal proceeding, you agree to first contact us at contact@suoog.ca and attempt to resolve the dispute in good faith for at least 30 days.

If the dispute cannot be resolved informally, you and SUOOG agree to resolve it through binding arbitration administered under the rules of the ADR Institute of Canada, conducted in English in Toronto, Ontario, unless you reside in a province where mandatory consumer-protection law gives you the right to bring the dispute before its courts.

To the extent permitted by law, both parties waive any right to participate in a class action, class arbitration, or any representative proceeding.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to conflict-of-law principles. Subject to Section 16, you agree to submit to the exclusive jurisdiction of the courts of Ontario, located in Toronto.

Neither party shall be liable for any delay or failure to perform caused by events beyond reasonable control, including acts of God, war, terrorism, civil disturbance, labor disputes, pandemic, internet outage, power failure, or actions of any third-party service provider.

We may modify these Terms from time to time. Material changes will be communicated by email or an in-platform notice at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force. These Terms, together with our Privacy Policy, Cookies Policy, and Disclaimer, constitute the entire agreement between you and SUOOG and supersede any prior agreements concerning the platform.

One inbox for everything: contact@suoog.ca. We reply within 24 hours, Monday to Friday.

Formal notices may also be sent by mail to our corporate mailing address: SUOOG, 375 University Ave, Unit 102 Suite 3334, Toronto, ON M5G 2J5, Canada.