How can we help?

SUOOG™ is Canada’s local marketplace, buyer to seller, direct. SUOOG does not handle payment, pickup or shipping between buyers and sellers. Listings are free; a paid Extended listing stays visible longer.

Select Log In, then Create Account. Enter your name, email address, password and phone number, then confirm your email address with the code we send. To post or contact sellers, also verify your phone number and add your address in Dashboard → Account Settings.

Yes. Listings must be for items located in Canada, and all prices are in Canadian dollars.

Select Post an Item, add a title, price, condition, city, description and up to 10 photos, choose Standard (free) or Extended, then press Publish Listing. Every listing is checked automatically before it appears.

In Dashboard → My Listings, press Mark as Sold. The listing stays on Home, Browse, search results and your Shop page with a Sold label, and its page shows “This item has been sold.” instead of the contact buttons. Mark as Available reverses it. The expiry date does not change, and the listing is not reviewed again.

In Dashboard → Account Settings → Payment Accepted, select Cash, e-Transfer or both, then press Save Profile. Your choice appears above the description on your listings. Payment is arranged directly with the buyer.

In Dashboard → Account Settings → Handover, select Pickup, Delivery, Shipping or any combination, then press Save Profile. Your choice appears under Handover on your listings. Handover is arranged directly with the buyer.

In Dashboard → My Shop, select Business and press Save Changes. All your listings then show Business as the seller type, and your Shop page is labelled Business. To sell as an individual again, clear the option and save. The option applies whether or not your Shop page is on.

Illegal goods, weapons, drugs, alcohol, tobacco, counterfeit or stolen items, live animals, recalled products and regulated financial instruments are not allowed. The complete list is in the Terms of Service §5. Listings that break it are rejected, and repeat offenders are suspended.

• Standard (Free): visible for 30 days. Free listings are unlimited.
• Extended — CAD $19.99: visible for 60 days, with a Promoted badge, placed above free listings in search.

Prices shown are the website prices and exclude tax — Stripe calculates the GST/HST for your province at checkout and adds it to the total.Prices shown are App Store prices and already include all applicable taxes, so the total on the payment screen before you confirm is the amount you pay.Prices shown are Microsoft Store prices and exclude tax — the Store adds the applicable GST/HST at checkout, and the total on the payment screen before you confirm is the amount you pay.Prices shown are Google Play prices. The total on the payment screen before you confirm is the amount you pay.

No. Moving a listing to Extended starts a new 60-day period; the days left on Standard are not carried over. A notice before checkout says so.

• Urgent Badge — CAD $0.99: shows an Urgent badge on your listing.
• Shop Icon — CAD $2.99: shows a shop icon next to your price.
• Website Link — CAD $4.99: adds a Visit Website button to your listing, linking to your website.
• 7-Day Auto-Bump — CAD $9.99: returns your listing to the top of the feed now and every 24 hours for 7 days, with a Bumped badge. Another Auto-Bump can be bought once the 7 days end.

Every add-on is available on Standard and Extended listings. Prices shown are the website prices and exclude tax — Stripe calculates the GST/HST for your province at checkout and adds it to the total.Prices shown are App Store prices and already include all applicable taxes, so the total on the payment screen before you confirm is the amount you pay.Prices shown are Microsoft Store prices and exclude tax — the Store adds the applicable GST/HST at checkout, and the total on the payment screen before you confirm is the amount you pay.Prices shown are Google Play prices. The total on the payment screen before you confirm is the amount you pay.

Only the bump stops: the listing stays visible until its 30 or 60 days end and moves down the feed as newer listings appear. Another 7-Day Auto-Bump can be bought for it once the previous one has ended.

A listing is hidden when its 30 or 60 days end. For the next 14 days you can restore it from your Dashboard, free as Standard or as a paid Extended listing; a restored listing is checked again, starts a new period and does not keep earlier add-ons. After the 14 days, the listing and its photos are deleted permanently.

You can search in everyday words, for example "dining table under $500 in Toronto", and find listings that do not use those exact words. Your search words are sent to Google Gemini, which compares them with the public text of listings. Gemini never receives your name, email address, phone number or street address.

Every listing is checked automatically before it appears. If it is rejected, we email you the reason: usually contact details in the text (a phone number, email address or website), a prohibited item or a flagged photo. You can edit it and submit it again at any time.

Every edit, even one that only adds a paid add-on, returns the listing to Pending, so no change reaches buyers without a new review. The listing leaves the public feed until it is approved again, and keeps its remaining days.

In Dashboard → Account Settings, edit your name, address, city, province or postal code, then press Save Profile.

In Dashboard → Account Settings → Change Password, enter your current password and a new one of at least 8 characters, then press Update Password.

Yes. SUOOG emails you after every password change made in Account Settings or with Forgot Password. If you did not make the change, reset your password with Forgot Password and email contact@suoog.ca.

On Log In, select Forgot your password?, enter your email address and use the 6-digit code we send to set a new password.

In Dashboard → Account Settings → Delete Account, type DELETE to confirm. Your profile, listings and photos are erased permanently at once; this cannot be undone. You can also ask by email to contact@suoog.ca from the address on your account. Billing records are kept for 7 years (Canadian tax law): Stripe invoices for website purchases, and the app store’s receipts for purchases in the apps.

From your Dashboard, select Get Verified and pay the one-time fee — $4.99 CAD on this website, or the equivalent app-store price if you are buying inside one of the SUOOG apps — then complete a Stripe Identity check (a government ID and a selfie). Once Stripe approves it, the blue checkmark appears on every listing you own and in your Account Settings. You verify once; new listings show it too.

SUOOG keeps the result, verified or not verified, and a count of your attempts, so the same check is never charged twice. Your government ID and selfie are collected and checked by Stripe Identity and never reach SUOOG’s own servers. Stripe keeps them, with the details it reads from your ID, in SUOOG’s Stripe account for up to 7 years; we open them only to investigate suspected fraud or to answer a request from you, and will have them deleted if you ask. See the Privacy Policy for details.

You can try again. After 3 failed attempts the check stops, the fee is refunded and your status is reset, so you can start again at any time. If you paid on this website the refund is returned to your card automatically and no further action is required. If you paid in an app, the app store holds that payment and we cannot refund it ourselves, so we email you a link to request the refund from the store.The App Store holds that payment and we cannot refund it ourselves, so we email you a link to request the refund from the App Store.The Microsoft Store holds that payment and we cannot refund it ourselves, so we email you a link to request the refund from the Microsoft Store.Google Play holds that payment and we cannot refund it ourselves, so we email you a link to request the refund from Google Play. If your session times out after you have paid, you return to the same Stripe Identity session and are not charged again.

Yes. SUOOG may remove the checkmark, at its discretion, if it believes you have broken the Terms or misused verification, for example to defraud buyers. Your listings stay live without it. You may pay the fee again and complete a new Stripe Identity check to be verified again; the original fee is not refunded.

This depends on where the purchase is made.

• On this website, in any browser: payments are processed by Stripe, a PCI-DSS-compliant payment processor, and CININTIRIKS INC. is the merchant of record. Prices exclude tax; GST/HST is calculated from your billing address and added at checkout.
• In the SUOOG apps (App Store, Google Play, Microsoft Store): payment is handled by that store’s own in-app purchase system and the store is the merchant of record. Each store sets its own price points, so an app price may differ slightly from the website price. Tax is handled by the store: Apple prices already include it, while the Microsoft Store adds GST/HST at checkout. The total on the store's payment screen is what you pay.
• In this app: payment is handled by the App Store’s own in-app purchase system and the App Store is the merchant of record. It sets its own price points, so an app price may differ slightly from the list price. App Store prices already include applicable tax. The total on the payment screen is what you pay.
• In this app: payment is handled by the Microsoft Store’s own in-app purchase system and the Microsoft Store is the merchant of record. It sets its own price points, so an app price may differ slightly from the list price. The Microsoft Store adds GST/HST at checkout on top of the listed price. The total on the payment screen is what you pay.
• In this app: payment is handled by Google Play’s own billing system and Google Play is the merchant of record. It sets its own price points, so an app price may differ slightly from the list price. The total on the payment screen is what you pay.

Either way, SUOOG never sees or stores your full card number. You are charged only for an Extended listing, an add-on or identity verification.

In Dashboard → Invoices, every payment is listed with its date, amount and status. A website purchase also has links to its Stripe invoice and PDF, and we email you a copy after each payment. For purchases made inside a SUOOG app, the store issues the receipt — find it in your Apple, Google or Microsoft account’s purchase history.For purchases made inside this app, the App Store issues the receipt — find it in your Apple account’s purchase history.For purchases made inside this app, the Microsoft Store issues the receipt — find it in your Microsoft account’s purchase history.For purchases made inside this app, Google Play issues the receipt — find it in your Google account’s purchase history.

Fees for Extended listings and add-ons are generally not refundable once the listing is published, because the benefit starts at once. SUOOG may refund at its discretion for a technical failure on its side not resolved within 7 days, a rejection found on review to be wrong, a duplicate charge, or wherever Canadian consumer-protection law requires it. The identity-verification fee is refunded after 3 failed Stripe Identity attempts.

Where to ask depends on where you paid. For a purchase on this website, email contact@suoog.ca with your invoice ID within 30 days of the charge. For a purchase made inside a SUOOG app, the app store took the payment and holds the funds, so the request has to go to them — reportaproblem.apple.com for the App Store, your order history in the Google Play Store for Android, or your Microsoft account order history for Windows. We are not able to refund a store purchase ourselves.For a purchase made inside this app, the App Store took the payment and holds the funds, so the request has to go to Apple — reportaproblem.apple.com. We are not able to refund a store purchase ourselves.For a purchase made inside this app, the Microsoft Store took the payment and holds the funds, so the request has to go to Microsoft — use your Microsoft account order history. We are not able to refund a store purchase ourselves.For a purchase made inside this app, Google Play took the payment and holds the funds, so the request has to go to Google — use your Google Play order history. We are not able to refund a store purchase ourselves. Full policy in our Terms of Service §7.

It depends on what the refunded payment was for:

• A new Extended listing (paid when posted): the listing and its photos are deleted permanently, since it existed only because of the payment.
• An upgrade (posted free, then upgraded): the listing returns to Standard with the days it had left before the upgrade, and add-ons bought in the same payment are removed.
• An add-on only: the add-on is removed; the listing stays live with its days unchanged.
• Identity verification: the blue checkmark is removed from your listings, which stay live. You may pay the fee again at any time to be verified again.

On a listing, use the buttons the seller has switched on: Text Seller opens your messaging app with a short note, Reveal Phone Number shows the number, and Email Seller shows the email address and opens your email app. You must be logged in, with a verified phone number and an address on file.

In Dashboard → Account Settings → Contact Preferences: Let buyers text or call me (on by default) shows Text Seller and Reveal Phone Number; Let buyers email me (off by default) shows Email Seller, and only a verified email address is shared. Keep at least one on, then press Save Profile. Your Shop page has its own phone and email settings.

To protect sellers from contact harvesting, each account may reveal up to 30 seller contacts per hour; Text Seller, Reveal Phone Number and Email Seller all count. The message shows how many minutes remain before you can continue.

Press Report on the listing while logged in; the contact form opens with the listing filled in. You can also email contact@suoog.ca with the link to the listing. Every report is reviewed.

Cash or Interac e-Transfer, in person, after you have inspected the item. Never send money before meeting. See Safety Tips for more.